1. What are your shipping options?
We offer multiple shipping options including standard shipping (5-7 business days), express shipping (2-3 business days), and next-day delivery for select locations. Shipping costs are calculated at checkout based on your location and order size.
2. What is your return policy?
We accept returns within 30 days of purchase for unused items in their original packaging. Please contact our customer service team to initiate a return. Refunds will be processed within 5-7 business days after we receive the returned item.
3. Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping times vary by destination, typically 7-14 business days. Customs fees and import duties may apply and are the responsibility of the customer.
4. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.
5. Are your toys safe for children?
Yes, all our toys meet international safety standards and are tested for quality and safety. Each product listing includes age recommendations to help you choose appropriate toys for your child.
6. Do you offer gift wrapping?
Yes, we offer gift wrapping services for a small additional fee. You can select this option during checkout and add a personalized message to your gift.
7. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and secure.
8. How do I contact customer support?
You can reach our customer support team via email at info@example.com or call us at +000-123-456-789. Our support hours are Monday-Friday, 9 AM - 6 PM.
9. Do you have a loyalty program?
Yes! Join our rewards program to earn points on every purchase. Points can be redeemed for discounts on future orders. Sign up is free and easy.
10. Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately if you need to make changes. Once an order has shipped, it cannot be modified.
